Internet Service Provider in Misawa, Japan

+81 176 53 5136

Customer Support

Mon - Fri: 9:00 - 17:00

Online request forms always open

Online Request

Home Internet

1. New Contract

Our staff will contact you for payment registration and installation arrangement once we receive your information. Please provide your valid E-mail address and phone number.

2. Cancelation

We ask customers to notify us at least 30 days prior to cancellation date. Once we receive your information, we will send you further instruction of the cancellation procedure.

3. Technical Support Request

4. Payment, Changing Plans, and Other Inquiries

Mobile Internet

1. New Contract

After you submit the form, we will send you contract information and will schedule an appointment to pick up your SIM card/ router.

2. Cancelation

We currently cannot accept online cancelation request for mobile Internet services. Please visit HeroNet office to cancel your mobile Internet services.

If you have any questions, please feel free to contact us

Email: helpdesk@heronet.jp
TEL: 0120-711-566
0900 – 1700 M-F
Responses may be delayed if the request is sent before weekends.